Your privacy is of the utmost importance. We assure you that we do not and will not sell, rent or lend our customer list to anyone for any reason at any time. Your privacy is protected online and offline.
Our goal is to provide quality products and customer service. If you are not happy with your purchase please return for a full refund or replacement.
Correct address and secured place for delivery is the customers responsibility. We do not replace these items.
With your return/exchange, please include your original invoice. Charm bracelets can be returned and re-ordered in the correct size. Due to our low cost charm bracelets are only returnable and re-order correct size. Only refunds, no exchanges on charm bracelets.
Orders may be returned/exchanged within 30 days of receipt. Items must be unworn and unused.
To provide great customer service > please read the following regarding shipping...
1- All packages are shipped next day morning. We have once a day pick up in the morning, it is then shipped the next business day morning.
2- All packages ship from 48316 Michigan. You will receive a tracking number for all orders. Confirmed delivery orders will not be replaced. Check your address and only use address that your order will be secured till you are able to get it.
3- USPS is the most inefficient for delivery and updating tracking. It is offered as the most common and least expensive way to ship but not without its faults Due to USPS late deliveries we highly suggest USPS priority mail.
4- We ship next day a.m. but delivery is out of our control once it is shipped. We hope you will understand our situation but should you encounter a problem please contact us and we will be happy to review the situation with you.